If you're not completely happy with an item, we'll exchange it or give you a
refund, provided that it's returned to us in its original condition &
packaging and with all labels intact.
UK returns need to be received back by us within 14 days of
receiving your order Four
days should be allowed for postage, so please make sure your item is posted
within 10 days of receipt. Make sure you get proof of postage from the post
office, so that we can still complete your return if it gets lost on its way
back to us. You should keep this proof until you've received your refund or
replacement.
For orders shipped to addresses outside the UK we need
to receive your return within 20 days 10
days should be allowed for postage, so please make sure your item is posted
within 10 days of receipt. You'll need to pay return postage for all orders
sent outside the UK. Please mark your package clearly as 'RETURNED GOODS'
to avoid delays at customs. We suggest you use an insured, traceable
shipping method and keep your shipping documentation so that you can make
a claim with the carrier if it gets lost.
Items that can be returned
Most
items bought from lilimaes.co.uk can be returned, with the exception of anything
listed below.
Items that can't be returned
Gift
cards
are non-returnable and can't be exchanged for cash.
Body
care / beauty products can't be accepted for return once
opened
Certain
products are excluded from our returns
policy for hygiene reasons e.g. earrings - if this applies it'll be
clearly stated on the product page before you purchase
Gift
box
charges won't be refunded if goods are returned. Also, any
replacements you've asked for won't be gift boxed, so if you
received a gift box with the original order, you might want to hang on to
this
Shipping
charges won't be refunded if goods
are returned (but if you've asked for replacement items you won't be
charged again for shipping these. Express delivery of replacements can be
requested at the time of return and the difference will be charged to your
card)
"I've received some lilimaes.co.uk items as a gift from
someone else. Can I return them?"
You
can return items as normal - please refer to the return guidelines above and on
the paperwork that came with the goods.
You might want to note that the purchaser will automatically be notified by
email of any returns, refunds or replacements. Sorry, we can't prevent this as
it's an automated part of our returns system.
If you want replacement items of a higher value than the return, we'll
need to have the cardholder's permission before making any additional charge to
their card. Alternatively, you can pay any difference owing with your own card.
If you'd like to do this, please include clear payment instructions with the
returned items, together with your own contact details in case we have a
query.
Refunds can only be issued to the card which was used to pay for the goods.
Sorry, but we can't offer credit notes.
